Tinder & Tide aims to dispatch orders to mainland UK addresses on a standard delivery within 3 days subject to stock availability.
Postage and Packaging charges for standard UK mainland deliveries is calculated according to the weight of your basket. The postage charge is worked out automatically at the basket.
If you require next day delivery please email our customer service at [email protected] and we will do our best to help you.
If you require postage of products to Europe or outside of Europe please email [email protected] with details of your order and we will provide you with delivery costs.
If an item is held at the post office awaiting collection and it is not subsequently collected, or if a delivery is refused and then returned to us, a £6.50 charge will apply for the cost of returning the parcel to us.
Tinder & Tide hope you are delighted with your products. However if you are not completely satisfied with a product, you may return any item for a full refund or an exchange as long as all products are unused, where possible in their original packaging and in a saleable condition.
Please email [email protected] if you intend to return any items. Please include your name, invoice number and your reason for return.
Returns need to be with us within 30 days for an exchange or refund of the product value. Returns are made at your own cost and risk so we recommend a recorded delivery service. You are encouraged to keep all shipping documentation in order that any lost packages can be tracked.
In the event of any product being faulty, we will cover all costs of postage and either refund or exchange the goods.
We try to process returns as quickly as possible, however this can take up to 7 days from the date of receipt. If you have any queries about an item you have returned please contact us at [email protected]