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Terms & Conditions

1. Acceptance of Terms

Welcome to the Tinder & Tide Website. These Terms and Conditions govern your use of the Tinder & Tide website, please read them carefully. By visiting the Tinder & Tide website you accept and agree to the content of these Terms and Conditions. We reserve the right to update our website, policies and terms and conditions from time to time. You will be subject to the policies and Terms and Conditions in force at the time that you use the website and it is your responsibility to check these regularly before ordering. This does not affect your statutory rights.

2. About Us

The term ‘Tinder & Tide’ or ‘us’ or ‘we’ refers to the owners of the Website, Tinder & Tide, whose registered office address is Unit 12, Wilton Shopping Village, Minster Street, Wilton, Wiltshire, SP2 0BH. The term ‘you’ refers to the user or viewer of our website. Our VAT Registration number is 168023808.

3. Using the Tinder & Tide Website

We aim to make our website available 24 hours a day, every day. However we reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website. We will ensure any data provided by you is stored and used in accordance with our Privacy Policy.

4. Intellectual Property Rights and Copyright

We are the owner or the licensee of all intellectual property rights on these web pages, and in the material published on it. These are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you breach these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You may only download the content for your own individual and non-commercial use.

5. Order process - shopping on-line

Tinder & Tide offer secure online transactions. To create a contract between you and us you must select products from our Website, add them to your shopping basket and confirm the order at the end of the checkout process. You can view your spending by checking your basket at any time. When you have finished shopping you can proceed to the checkout area where you will be able to view what you have selected and be able to add or delete items if required. To proceed with your order, we will ask for details of your name, address and email address. You will be guided through a series of secure screens to make payment to us using a debit or credit card. By completing and submitting the electronic order form you are making an offer to purchase goods, which if accepted by us, will result in a binding contract. Once your order has been placed you will receive an email confirmation that the order has been received and is being processed. This order confirmation is not a guarantee that the goods will be supplied. We reserve the right to cancel your order if we have insufficient stock, do not deliver to your area or the product was listed at an incorrect price. In the rare case that we cannot fulfill your order we will notify you of the order cancellation within five working days. The contract will be concluded in English. All prices are in pounds sterling (£) and are payable in pounds sterling (£).

6. Product Descriptions

We take reasonable care to ensure that the published product details, specifications, prices and suitability information appearing on the website are correct at the time when the relevant information was entered onto the system. We strive to ensure that colours appear as realistic as possible, however due to limitations of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

7. Availability and Delivery times

We will endeavour to ensure availability of all advertised products and strive to deliver all items within 5 working days of receipt of your order. We will inform you as soon as possible if goods you have ordered are not available and we will refund all monies paid by you in connection with these goods. If there is a delay we will inform you of this via email and the product will be dispatched as soon as it becomes available. If multiple items have been ordered these may arrive separately. Tinder & Tide has no liability to you for any delay in the delivery of products ordered. You do have the right to cancel delayed orders at any time by contacting us at info@tinderandtide.co.uk. If cancelling an order you will need to quote your order number.

8. Payment and prices.

Payment over the internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard, Switch/Maestro or Solo cards via WorldPay. Payment may also be made over the phone if required. Please call 07876 594991 if you would prefer to do this. Payment can also be made by cheque. Cheques should be made payable to ‘Tinder & Tide’ and sent to Unit 12, Wilton Shopping Village, Minster Street, Wilton, Wiltshire, SP2 0BH. All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. Prices may need to be adjusted if VAT rates change or the manufacturers change their prices. Customers are entitled to a full refund if this is not acceptable. Postage and packaging will be added at the checkout and will vary depending on value, weight, size and delivery address of the order.
Credit card payment will be taken at the point of processing. If a problem occurs in supplying a product, you will receive an email and will be refunded, if required, as soon as possible. The refund may take a few days to show as cleared funds on your account. If your delivery address is outside of the UK you may be subject to additional charges such as import duties and taxes; these and any additional charges for customs clearance are your responsibility.

9. Delivery and postage.

If you pay online using WorldPay or PayPal you will receive an email which is your electronic receipt. Each receipt will have a reference number quoted on it which must be used in case of any queries. Goods ordered will be distributed to the address given by you in your order. Goods will not be delivered until we have received full payment for the goods, including delivery charges, in cleared funds. If paying by cheque, deliveries will not be made until we have received the cheque and the funds have cleared. Orders will normally be delivered within 5 days of your order being placed. If, due to unforeseen circumstances, your order is delayed, Tinder & Tide will contact you by phone or email and advise you of the date your goods should arrive at the delivery address. You should be aware that if delivery dates coincide with any bank holidays, your delivery time may take longer. Over the Christmas period, orders may take considerably longer. The majority of orders will be delivered using My Hermes or Royal Mail standard, recorded or next day special delivery but larger orders will be shipped via a courier service. See the section on Delivery and Returns for details on postage costs which may be subject to change if post office charges increase.

10. Cancellations.

Orders can be cancelled at any time before they are dispatched. If you wish to cancel an order please contact us at info@tinderandtide.co.uk. If your order has already started its journey and is in transit, you will be required to take delivery of this parcel and return it as described below in our returns policy.

11. Returns and Refunds.

If you wish to return any goods due to them being faulty please email us at info@tinderandtide.co.uk or contact us by telephone on 07876 594991 or write to us at Unit 10, Wiltson Shopping Village, Minster Street, Wilton, Wiltshire, SP2 0BH within 10 days of receiving the items. Goods are deemed faulty if they do not correspond with description/design selected or there is a manufacturing fault or hidden defect, which was present at the time of delivery. We reserve the right to refuse to accept returned goods not in their original condition, at our own discretion. All returns of goods are made at your own cost and risk until returned safely to us. We recommend that UK customers send the goods to us via Royal Mail Special Delivery. Please retain your postal documentation so we can complete your return request in the event of goods being lost in transit. We will email you as soon as we receive your returned goods and will immediately process your request either by a refund or a replacement.

12. Reviews and Comments

We would love to hear your comments regarding our products and recommendations for other products for the website. Once you have submitted a review it will be forwarded to us to ensure that the content is suitable to be published on the website. We reserve the right to refuse to publish inappropriate or defamatory comments. By forwarding a review or comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Tinder & Tide website.

13. Complaints

Please do contact us at info@tinderandtide.co.uk if you have any problems or are not happy with any aspect of your experience with Tinder & Tide. We will do everything we can to help resolve any issues.

14. Using our Website

You must not use this website in any way that causes, or is likely to cause interruption, damage or impairment to the website or access to it. You are responsible for all electronic communications and content sent from your computer to us. You must use this website for lawful purposes only. Harassment in any form including via email, chat or by use of obscene or abusive language is forbidden.

15. Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. Please email us at info@tinder&tide.co.uk if you have any questions/comments about privacy.

16. Sensitive Data

Tinder & Tide do not hold any credit card details or sensitive information. All credit card details are held by Worldpay who process all Tinder & Tide payments.

17. Events beyond our control

If an event or circumstance beyond our reasonable control causes any delay in delivery of products, any damage to products or a failure to deliver the products, we shall have no liability to you. This includes, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

18. Liability

Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no guarantees, whether express or implied in relation to its accuracy. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We shall not be liable for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill). This includes but is not limited to property, lost income, profits, economic or commercial losses and third party claims. We will make every endeavour to ensure all orders are dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel any delayed order at any time and a full refund will be given prior to the item being dispatched. We have no liability to pay you any money by way of compensation other than to refund you the amount paid by you for the goods in question.

19. Refusal of transaction

We reserve the right to withdraw any products or special offers and discounts from this website at any stage and/or remove or edit any materials or content. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product or special offer from the website, whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or suspending any transaction after processing has begun. We reserve the right to end special offers or discounts early for any reason.

20. Competitions and Prizes

These rules apply to all prize promotions including free draws, prize competitions and instant win offers.

20.1. From time to time Tinder & Tide will run competitions, free prize draws and promotions on this website. These may be subject to additional terms that will be made available at the time.
20.2. Promotions are open to UK residents aged 18 and over.
20.3. Prizes are non-transferable, non-negotiable and no cash alternatives will be offered.
20.4. Tinder & Tide and the promoter reserve the right to substitute the prize for another prize of equal value.
20.5. NO PURCHASE NECESSARY to enter the competitions unless otherwise stated on the promotional activity with a specific competition.
20.6. By entering the prize draw, the entrant agrees to be bound by the rules and by any other requirements set out in the promotional material accompanying the promotion.
20.7. By entering the promotion, the entrant agrees to the terms of the privacy policy. In addition Tinder & Tide may pass your personal information to the promoters and their data processors. However, we always demand that those parties adhere to the same security procedures that we follow ourselves.
20.8. It is assumed that by entering competitions which, if won, could result in time off work, your employer is in agreement to time off. When dates are specified they cannot be altered and by entering any date-related competition Tinder & Tide or the third party are not liable in any way to any winner who cannot attend, and no cash alternative or equivalent prize will be given.
20.9. Winners will be notified by email on the day of the draw. Winners have five (5) business working days to respond in full to the email or another winner will be drawn.
20.10. By entering the promotion, the winner(s) consent to any publicity generated as a result of the promotion, and use on websites, magazines or mobile services at any time.
20.11. Prize draws are open to all residents of the UK, except employees of Tinder & Tide, the promoter and their immediate families, the promoters advertising agency and sales promotion consultancy, and anyone else connected with the creation and administration of the promotion.
20.12. The Sites' Editors' decision is final and no correspondence will be entered into. Odds of winning depend on the number of eligible entries received.
20.13. Only one entry per person. Spammers will be disqualified.
20.14. Tinder & Tide will not accept responsibility for lost through technical fault, incomplete, illegible or other damaged entries. Proof of entry is not automatically proof of receipt.
20.15. The promotional draws are held by Tinder & Tide, Unit 12, Wilton Shopping Village, Minster Street, Wilton, Wiltshire, SP2 0BH or the promoter, as stated.
20.16. Details of the winner(s) can be obtained by sending a SAE marked TINDER & TIDE, 4 Trenchard Road, Andover, SP11 8HB, within 21 days of the closing date of the promotion.
20.17. Where Tinder & Tide runs a competition with a promoter such that the promoter is responsible for the selection and/or the provision of prizes then Tinder & Tide shall not be responsible for or have any liability for the provision of such prizes.
20.18. The winner of any competition which includes attending a specific venue is responsible for their own travel arrangements unless stated otherwise. If travel is included in the prize, all booking formalities must be completed directly with the travel sponsor unless stated otherwise agreed by Tinder & Tide, and Tinder & Tide shall have no responsibility or liability in respect of any travel arrangements.
20.19. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.